Former English Language Partners Auckland South Centre Manager, Julia Castles, has been awarded the King’s Service Medal in the 2025 King’s Birthday Honours for services to language education and migrant communities.

Julia has dedicated over 50 years to helping communities in South Auckland, with a focus on providing free English language tuition and settlement support for former refugees and migrants.

Beginning her career as a teacher, Julia quickly moved into coordinating community adult literacy classes, identifying the significant need for English language support among newly arrived former refugees and migrants.

Julia’s approach was holistic, offering more than just language tuition. By integrating pastoral care, she ensured that learners received the support necessary to settle successfully into their new community and navigate their new lives in New Zealand with confidence and dignity.

With no dedicated funding and relying on the goodwill of community volunteers, Julia was instrumental in establishing the first ESOL (English for Speakers of Other Languages) home tutoring service in the region in 1988. She helped coordinate and train local volunteers who provided one-on-one lessons in learners' homes, making English learning both accessible and free.

In 1989, Julia helped establish the first-ever group class offered by ESOL Home Tutors, recognising the growing need for learning beyond at-home tuition. She worked tirelessly to raise funds for classrooms and qualified ESOL teachers. Through local fundraising and strong community relationships, she secured venues and ensured the programme's sustainability in its early days.

This grassroots approach contributed to the formation of the National Association for ESOL Home Tutor Schemes in 1992, uniting cities across New Zealand delivering similar services. Julia served as a board member from 2005 to 2007. Over time, the organisation evolved from a volunteer-based initiative into a nationally-recognised charitable trust, now known as English Language Partners (ELP).

After 35 remarkable years at ELP, Julia retired in December 2024. Julia's retirement event was attended by staff, learners and community stakeholders. Speakers highlighted Julia's wisdom, vision, and the profound impact she has had on individuals and the South Auckland community.

Julia’s service has not only transformed lives in her local community but has also contributed to creating a more welcoming and inclusive New Zealand for former refugees and migrants nationwide.